Quick Answers to Your Questions
Here you'll find answers to common questions about using the Localbima platform, managing your policies, commissions, and general support. If your question isn't here, don't hesitate to reach out!
General Platform & Account
You can log in to your Localbima account using your registered username and password on our website or through the Localbima mobile application. If you've forgotten your password, use the "Forgot Password" link on the login page.
On the login page of both our website and mobile app, you'll find a "Forgot Password" link. Click on it, enter your registered email address or mobile number, and follow the instructions to reset your password.
Yes, you can update most of your personal details (like contact number, address) by logging into your account and navigating to the "Profile" or "My Account" section. For critical updates like your name or PAN/Aadhaar details, you might need to contact our support team with relevant documents for verification.
Policy & Sales
After logging in, navigate to the "Issue Policy" or "New Business" section. Select the type of insurance, fill in the client's details, choose the appropriate plan, and complete the payment process. Our platform guides you through each step for quick and hassle-free issuance.
Yes, your dashboard provides an overview of all policies you've issued. You can track their status, renewal dates, and sometimes even assist clients with basic policy amendments directly through the platform. For complex changes, our support team is ready to assist.
Your Localbima agent dashboard includes a dedicated section for tracking renewals. You'll receive timely notifications, and you can easily view upcoming renewal dates for all policies issued through your account, helping you proactively serve your clients.
Commission & Payouts
Localbima ensures timely payouts. Commissions are typically processed and paid directly into your registered bank account on a [mention frequency, e.g., weekly/bi-weekly/monthly] basis, once the policy is successfully issued and cleared. You can track your earnings in your dashboard.
Your Localbima dashboard features a comprehensive "Earnings" or "Commission" section. Here, you can view detailed statements of your earned commissions, pending payouts, and historical transaction records.
Technical & Troubleshooting
If you encounter any technical difficulties, please contact our dedicated technical support team immediately. You can reach them via the "Contact Us" section on the website, or by calling our helpline. Provide as much detail as possible about the issue to help us resolve it quickly.
Typically, policy documents are sent instantly to the client's registered email address after successful payment and issuance. If there's a delay, first check your client's spam/junk folder. If it's still missing, please contact our support team with the policy number and client details, and we'll assist in resending it.
Still have questions? Our support team is here to help you!
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